Jun 08
Posted By Tracy
08 June 2011 /
5:25 am Consumers who complain through social media may see more of a response than through traditional means. Get tips on how to most effectively voice your complaint and get it resolved.
Jun 02
Posted By Tracy
02 June 2011 /
6:51 am Not satisfied with traditional customer service? Here are some tips on how to complain effectively via social media.
May 26
Posted By Tracy
26 May 2011 /
10:15 pm Local moms helping you save money with their venture, Two Frugal Mommas.
May 16
Posted By Tracy
16 May 2011 /
5:10 am Businesses around the country better strengthen their customer service practices as one new survey shows consumers today have little tolerance for poor service and are finding new ways to voice their complaints. More than a third of customers have not only experienced bad customer service experiences, but have actually complained about them, according to an Accenture survey of [...]
Apr 20
Posted By Tracy
20 April 2011 /
6:36 am Facebook announced new security and privacy features for its site Tuesday. The site has added more resources for its Family Safety Center and a more complete rollout of its social reporting tool, which lets users report bad behavior to Facebook friends they trust. (Post Co. Chairman and Chief Executive Donald E. Graham sits on Facebook’s board [...]
Mar 23
Posted By Tracy
23 March 2011 /
5:20 am Facebook and Twitter appear stymied about how to slow a rising tide of poisoned web links seeping into all popular social networks. A survey last December found 40% of social network users encountered malicious attacks, a 90% increase from April 2009, according to antivirus firm Sophos. Meanwhile, a recent experiment by network security firm Dasient underscored just [...]
Mar 16
Posted By Tracy
16 March 2011 /
5:29 am A growing share of our time is spent online. In fact, more of us now get our news from the Internet than from newspapers, according to Pew Research Center data. More than half of U.S. consumers buy products online. That level of participation is driving a massive $26 billion online-advertising industry, and a key part [...]
Mar 06
Posted By Tracy
06 March 2011 /
11:41 am Social media could be the next great tool in getting customer service results from a company. Find out the tricks.
Feb 21
Posted By Tracy
21 February 2011 /
10:16 pm I usually post articles about saving money. But this time, I’m talking about saving your job. Whether you have a good position or are looking for something new, think very carefully about what you post on social media sites. Sounds like a no-brainer—until you hear business etiquette expert Barbara Pachter tell some stories. One woman [...]
Jan 20
Posted By Tracy
20 January 2011 /
4:12 am The Federal Emergency Management Agency plans to engage the public more in disaster response by sharing data and leveraging reports from mobile phones and social media, FEMA administrator Craig Fugate said today. People are increasingly connected in disaster areas, and FEMA needs to factor that into its disaster planning, Fugate said in a keynote speech [...]