Consumers who complain through social media may see more of a response than through traditional means. Get tips on how to most effectively voice your complaint and get it resolved.
Not satisfied with traditional customer service? Here are some tips on how to complain effectively via social media.
Businesses around the country better strengthen their customer service practices as one new survey shows consumers today have little tolerance for poor service and are finding new ways to voice their complaints. More than a third of customers have not only experienced bad customer service experiences, but have actually complained about them, according to an Accenture survey of [...]
Facebook announced new security and privacy features for its site Tuesday. The site has added more resources for its Family Safety Center and a more complete rollout of its social reporting tool, which lets users report bad behavior to Facebook friends they trust. (Post Co. Chairman and Chief Executive Donald E. Graham sits on Facebook’s board [...]
Facebook and Twitter appear stymied about how to slow a rising tide of poisoned web links seeping into all popular social networks. A survey last December found 40% of social network users encountered malicious attacks, a 90% increase from April 2009, according to antivirus firm Sophos. Meanwhile, a recent experiment by network security firm Dasient underscored just [...]
A growing share of our time is spent online. In fact, more of us now get our news from the Internet than from newspapers, according to Pew Research Center data. More than half of U.S. consumers buy products online. That level of participation is driving a massive $26 billion online-advertising industry, and a key part [...]
Social media could be the next great tool in getting customer service results from a company. Find out the tricks.
I usually post articles about saving money. But this time, I’m talking about saving your job. Whether you have a good position or are looking for something new, think very carefully about what you post on social media sites. Sounds like a no-brainer—until you hear business etiquette expert Barbara Pachter tell some stories. One woman [...]
The Federal Emergency Management Agency plans to engage the public more in disaster response by sharing data and leveraging reports from mobile phones and social media, FEMA administrator Craig Fugate said today. People are increasingly connected in disaster areas, and FEMA needs to factor that into its disaster planning, Fugate said in a keynote speech [...]
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