Sprint has confirmed they will increase monthly regulatory fees from $.20 to $.40 on January 1st, creating an opportunity for customers to drop their contracts without incurring an early termination fee, which could save you up to $200.
You will have to cancel between Jan 1, 2010, when the fee goes into effect, and Jan 31, 2010.
When you call customer service, they will ask you why you are cancelling. They will try to get you to say you are unhappy with some aspect of the service. You need to stick fast to your guns and insist, no matter what, that the only reason you are cancelling is because you are rejecting this materially adverse change in contract terms and conditions.
Sprint’s early termination fee is $200 for customers who signed up before Nov. 2, 2008. For customers who signed up after that date, the early termination fee decreases by a $10 every month after the 4th month, though it never drops below $50. Sprint’s ETF chart illustrates this.
Verizon customers are charged for nonexistent 411 calls
So far this year, the state agency says, it has received at least 196 similar complaints from Verizon customers who say they have been billed for directory-assistance calls they never made.
“There just seemed to be too many cases being filed,” commission vice chairman Tyrone J. Christy said in an interview. “We need to dig in and figure out the root cause of the problem.”
Christy said the disputed charges ranged from $1.25 to $250 per customer.
Verizon spokesman Richard Young said that in the week since the PUC’s order, the company has already examined about 20 percent of the other complaints and is confident that each was unfounded. Each time, he said, the disputed directory call had been followed by a call to the number requested.
“We are more than happy to work with the commission on this issue, but we are fully confident in the accuracy of our systems,” Young said.
He suggested that the consumers who filed complaints may not have adjusted to paying for directory assistance – a service that many phone users, especially younger ones, now get for free via the Internet.
Until May 2007, Verizon’s Pennsylvania customers got one free directory call per month, and paid $1.25 after that. Over the last 21/2 years, Verizon has dropped the free call and raised the price to $1.50.
“There is apparently confusion among consumers who may have mistakenly believed they were getting free directory assistance,” Young said.
For Greenawald’s complaints, there was apparently no easy answer, despite Verizon’s effort to find an explanation for the mystery charges.
The judge’s ruling said Verizon repeatedly tried to address the problem. Technicians tested to see whether wires were crossed or whether somebody else might be tapping into her line. The company even reimbursed her $75 to replace a portable phone, in case the calls were being inadvertently made by a neighbor.
Greenawald, reached by phone yesterday at her home near Pittsburgh, said that she was satisfied with her complaint’s outcome despite the judge’s conclusion that she had not met the burden of proof required for him to rule against Verizon.
“Verizon treated me very well,” she said. “They tried everything for me. They couldn’t have been nicer.”
The judge said that Verizon had refunded $51 of a total $70 in charges that Greenawald disputed between September 2006 and February 2009, when she transferred her phone service to Comcast.
Greenawald declined to say whether she had received any additional compensation for her troubles. “All I can tell you is that it was taken care of,” she said.
She suggested that some other people’s calls might have been caused by what is known as the “fat finger” problem. Callers in her 412 area code might have been accidentally hitting the “1″ key twice in a row, and dialing 411 by mistake, she speculated.
Christy said that might explain some of the complaints, but not enough to satisfy his concerns. Only about a third of the complaints were from the 412 area code, he said.
Greenawald was surprised to learn that the PUC had received so many similar complaints.
“Back then, I was understanding that I was the only person,” she said.
Tags: fees, Sprint, termination
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